How to have your data deleted
This page explains how to have the data Dilot holds about you deleted — whether you are a customer of a business that uses Dilot, or a business with a Dilot account yourself.
You sent a business a message or chatted with its chatbot
For example through Facebook Messenger, Instagram, a comment on a post or advertisement, e-mail or the chat on a website.
- Send an e-mail to info@identiden.nl with the subject Deletion request.
- Include which business you contacted, through which channel (for example Instagram), and your name or user name as it was shown there — so we can find your messages.
- We delete your data within 30 days and confirm by e-mail when it is done.
You can also ask the business directly; it can delete your conversations in Dilot itself.
Your business connected Facebook, Instagram or a mailbox
- In Dilot: disconnect the account in the dashboard. The access keys are deleted immediately.
- On Facebook or Instagram: remove Dilot under Settings → Business integrations (Facebook) or Settings → Apps and websites (Instagram). That also ends Dilot's access.
- What came in through the connection is deleted no later than 30 days after disconnecting. While the account is connected, the messages are simply kept. If you want the whole account and everything in it deleted, e-mail info@identiden.nl.
More about which data we hold and why: the privacy policy.